Can transforming to customer centricity give your organization a strategic competitive edge and differentiate your brand? It certainly can! This program begins by exploring the differences between customer and product centricity and how customer-centric organizations create long- term value for their customers and the organization. You’ll gain keen insights into the holistic characteristics of a customer-centric culture, including its benefits, challenges, and core values.
Following these principles, you’ll examine how customer-centric leaders cultivate organizational- wide commitment for engaging with each customer to understand and meet their expectations. We’ll cover the essentials for measuring and integrating customer feedback to enhance the customer experience while improving your return on investment.
By conclusion, you’ll have attained a customer centricity framework for implementing an end-to- end strategy for acquiring and retaining the right customer by consistently delivering positive experiences, increased brand loyalty, and significant improvement in overall business performance.
After completing the program, you’ll earn a USF Digital Certificate and Badge issued by the USF Office of Corporate Training and Professional Education through Credly.
Earn your Credly Badge on Customer Centricity Foundations from University of South Florida.
Register today and explore all the Customer Centricity Certification content for free. Place yourself on the cutting edge of process improvement through this in-depth online program. Get your Customer Certification Badge for an investment of $119